Terms & Conditions
These terms apply to all Osaka Localized tours, including free walking tours, paid walking tours, and private tours.
1. Free Tour Cancellations
If you can no longer join, please cancel through the app or by email as soon as possible so we can offer your spot to another guest. No cancellation or no-show fees apply to free tours.
2. Paid & Private Tour Cancellations
Cancel at least 24 hours before the scheduled start time for a full refund. Cancellations made less than 24 hours before the start time and no-shows are non-refundable.
Please cancel through the app or by email. The cancellation time is when you complete the cancellation in the app or when we receive your email.
All times are in Japan Standard Time (JST).
3. Booking Amendments
Paid walking tours and private tours generally cannot be rescheduled. Please submit any change requests through the app or by email.
4. Cancellations by Osaka Localized
If we cancel your paid walking tour or private tour before it starts, you’ll receive a full refund. This includes cancellations due to natural disasters, severe weather, or transportation disruptions.
5. Transportation Disruptions
If a train or flight delay or cancellation prevents you from joining your tour, please email us supporting evidence as soon as possible.
Once we’ve verified that the disruption prevented you from joining, we’ll provide a full refund as an exception to our cancellation and no-show policies.
6. Late Arrivals & No-Shows
Please arrive on time. For all tours, guides will wait no more than 10 minutes after the scheduled start time.
If you arrive more than 10 minutes late, your booking will be canceled as a no-show. The cancellation and refund conditions above apply.
7. Weather
Tours generally go ahead in bad weather, including extreme heat or cold. Please check the weather forecast well in advance and come prepared for the conditions.
8. Early Departures & Shortened Tours
For paid walking tours and private tours, no refunds are provided if you leave early or the tour is cut short after it has started.
9. Liability & Responsibility
By joining a tour, you agree to participate at your own risk and take responsibility for your safety and belongings.
Osaka Localized accepts no liability whatsoever for any injuries, accidents, theft, or loss occurring during the tour.
10. Privacy
We use your personal information to manage bookings, respond to inquiries, and improve our tours.
With your consent, we may also send you tour updates and offers by email. You can unsubscribe from marketing emails at any time.
We do not sell your personal information to third parties.
Contact: info@osakalocalized.com